Global Spectrum's Customer Service Philosophy
The "how Y'all doin'?" customer service program employs 10 goals to help maintain a first-rate facility by providing top-notch service to our customers. The “how Y'all doin’?” program encourages the staff to go out of their way to make sure every visitor feels at home at the Richard M. Borchard Regional Fairgrounds. Global Spectrum wants every visitor’s first impression and lasting impression to be a positive one.
Top 10 Goals
Use all resources available to serve internal and external customer interactions.
Solve problems creatively by making decisions that positively impact the entire organization.
Treat co-workers and customers with complete respect, fairness and courtesy.
Act with an appropriate sense of urgency when responding to any and all requests.
Ask open-ended questions, be attentive and clarify understanding to improve accuracy of responses.
Suggest and implement new ways to drive and improve our business.
Consistently demonstrate a can-do approach in thoughts and actions.
Work with a passion towards achieving individual, team and organizational growth and success and encourage others to do the same.
Represent Global Spectrum in an ethical and positive manner with all interactions.
Do It Now
Deliver on the things you have committed to doing and/or are accountable for producing.